1. Home
  2. FAQ
Frequently Asked Questions

100kb FAQ – All your questions answered in one place

From registration to payments, bonuses to betting — find answers to all your 100kb questions here, in plain, easy-to-understand English.

50+
FAQs
8
Category
24/7
Support
500,000+ Active Members
|
Average response time: 5 minutes
|
98% issue resolution rate

100kb FAQ: Everything You Want to Know

100kb is one of Bangladesh's most popular betting platforms. Millions of our members come to our support team every day with a wide range of questions. This FAQ page was created to make things easier for them. Here you'll find detailed answers to common questions about registration, login, payments, bonuses, betting rules, the app, and responsible gaming.

Go to Category
Need help?
support@100kb.ws
No results found. Please try a different keyword.

Account FAQ

Account

Registering on 100kb is quick and easy. Registration page and follow the steps below:

  1. Enter your full name, mobile number, and date of birth.
  2. Create a username and a strong password.
  3. Select your preferred payment method (bKash/Nagad/Rocket).
  4. Verify using the OTP code sent to your mobile.
Please note: Registration is completely free and takes just 2 minutes.
Was this answer helpful?

Account No, only one account can be registered per mobile number. Attempting to create multiple accounts may result in all of them being suspended. If you have any account-related issues, contact us at support@100kb.ws.
Was this answer helpful?

Account On the login page, Go and click the "Forgot Password?" link. Enter your registered mobile number. We'll send you a reset code. Use the code to set a new password. The entire process takes just 2 minutes.
Was this answer helpful?

Account 100kb may verify your identity at the time of withdrawal. You may be asked to provide a photo of your National ID (NID) or birth certificate. To upload documents, go to your profile settings and navigate to the "Document Verification" section.
Was this answer helpful?

Account Yes, you can request to close your account at any time. Email us at support@100kb.ws or Responsible Gaming page use the self-exclusion feature. Please withdraw any remaining balance before closing your account.
Was this answer helpful?

Account Changing your mobile number requires assistance from our support team. Once a username is set, it cannot be changed. However, you can update your display name and payment method yourself.
Was this answer helpful?

Account First, check that Caps Lock is off. Clear your browser cache and cookies, then try again. You can also try logging in with OTP. If the problem persists, reset your password or contact Login Page get help.
Was this answer helpful?

Payments & Transactions

Payment Log in and go to the "Deposit" section. Choose your preferred method — bKash, Nagad, or Rocket. Enter the amount and follow the instructions. Your balance is typically credited within 1–5 minutes. Minimum deposit: ৳100.
Was this answer helpful?

Payment 100kb typically processes withdrawals within 15 minutes to 24 hours. bKash and Nagad withdrawals are generally the fastest. During peak hours, processing may take a little longer. Minimum withdrawal: ৳500.
Was this answer helpful?

Payment 100kb supports the following payment methods: bKash, Nagad, Rocket, Bank Transfer. All payment methods are equally safe and fast.
Was this answer helpful?

Payment Please wait 5–10 minutes. If your balance still hasn't updated after 15 minutes, take a screenshot of the transaction and send it to support@100kb.ws. We'll verify and resolve the issue promptly.
Was this answer helpful?

Payment 100kb charges no deposit fees. Withdrawals are generally free as well, though your mobile banking provider may apply their own charges. For accurate details, Terms & Conditions Read.
Was this answer helpful?

Payment Standard members can withdraw up to ৳50,000 per day. VIP members enjoy a higher limit. To increase your withdrawal limit, VIP Membership Get.
Was this answer helpful?

Payment Contact us immediately at support@100kb.ws. If the transaction is still being processed, cancellation may be possible. However, once a transaction is completed, recovery is very difficult. Always double-check the number before making a withdrawal.
Was this answer helpful?

Payment log in and Voucher page Go to the designated field and enter the code. If the code is valid, the bonus will be credited to your account instantly. Each voucher code can only be used once.
Was this answer helpful?

Bonuses & Promotions

Bonus Register Once you make your first deposit, you'll automatically receive a 100% Welcome Bonus. A minimum deposit of ৳100 is required, with a maximum bonus of ৳5,000. The bonus can be withdrawn after the wagering requirement is met.
Was this answer helpful?

Bonus A wagering requirement means you must bet a specified multiple of the bonus amount. For example, with a 5x requirement, a ৳1,000 bonus requires ৳5,000 in bets. Once the requirement is met, the bonus becomes withdrawable.
Was this answer helpful?

Bonus 100kb regularly offers weekly and monthly cashback deals to its members. Log in and check the "Promotions" section to view available offers. VIP members receive cashback at a higher rate.
Was this answer helpful?

Bonus Yes! When a friend registers using your referral code and makes their first deposit, you'll receive a bonus through 100kb's referral program. Find your referral code in your profile.
Was this answer helpful?

Bonus Yes, most bonuses have an expiry date. Welcome bonuses must generally be used within 30 days. The validity period is stated in each offer's terms. Unused bonuses will be forfeited once they expire.
Was this answer helpful?

Bonus VIP points are earned automatically with every bet placed. Once you accumulate enough points, you advance to the next VIP tier. Points can be redeemed for cashback, free bets, and exclusive rewards. For more details, VIP Page View.
Was this answer helpful?

Sports Betting FAQ

Betting log in and On the match odds page, Go to your preferred sport and match. Click on the odds button and enter your stake in the bet slip. Click "Confirm Bet". If your balance is sufficient, the bet will be successfully placed.
Was this answer helpful?

Betting Minimum Bet: ৳10. Maximum bet amounts vary by match and market. Higher limits apply for VIP members. Live Betting and pre-match betting limits may also differ.
Was this answer helpful?

Betting Live Betting, or in-play betting, means placing bets in real time while a match is in progress. Odds change moment to moment, so quick decisions are key. On the match odds page, Watch live matches from the "LIVE" tab.
Was this answer helpful?

Betting Once a bet is placed, it generally cannot be cancelled. However, if a match or event is cancelled, your bet will be automatically refunded. Please review all details carefully before placing a bet.
Was this answer helpful?

Betting Yes, accumulator (parlay) bets are available at 100kb. Add odds from multiple matches to your bet slip and place them as a single bet. Win all legs and your payout multiplies. Note that this is a high-risk betting method.
Was this answer helpful?

Betting Lottery page Go and browse the active lottery draws. Purchase tickets for your preferred lottery. Results will be announced on the draw date. Any winnings will be automatically credited to your account.
Was this answer helpful?

Betting Log in and go to your profile, then click on the "Betting History" section. Here you'll find a complete record of all your bets, results, and financial transactions. You can also filter by date.
Was this answer helpful?

Mobile App

App Download page Go and download the app for your device. Android users should download the APK file and install it. Before installing, enable Settings > Security > Unknown Sources.
Was this answer helpful?

App Make sure "Install from unknown sources" is enabled in your phone settings. Check that your device has enough storage space. Re-download the APK file (the previous one may be corrupted). If the issue persists, App Page View the guide.
Was this answer helpful?

App When a new version of the 100kb app is available, you'll see a notification at login. Alternatively, Download page to download and install the latest version. Your existing data will not be affected.
Was this answer helpful?

App Restart your phone. Clear the app cache (Settings > Apps > 100kb > Clear Cache). Check your internet connection. Uninstall and reinstall the app. If the issue continues, use the website on your browser.
Was this answer helpful?

App Go to your phone's Settings > Apps > 100kb > Notifications to turn notifications on or off. You can also manage them from within the app under Profile > Settings > Notifications.
Was this answer helpful?

Security & Privacy

Security Yes, 100kb uses 256-bit SSL encryption. Your password is never stored in plain text. Our Privacy Policy your data is not shared with any third parties.
Was this answer helpful?

Security Change your password immediately and contact us at support@100kb.ws with full details. We will secure your account right away and review your recent transactions.
Was this answer helpful?

Security Enable it from Profile > Settings > Security > Two-Factor Authentication. Once active, you'll receive a mobile OTP every time you log in. This significantly improves the security of your account.
Was this answer helpful?

Security No 100kb staff member will ever ask for your password. If anyone claiming to be from 100kb asks for your password or OTP, it's a scam — never share it. Report it to support@100kb.ws immediately.
Was this answer helpful?

Security Our Privacy Policy you may request deletion of your data. Contact us at support@100kb.ws. Please note that certain information may be retained for a specified period as required by law.
Was this answer helpful?

Responsible Gaming

Responsible Responsible Gaming page Go to set up self-exclusion or a cooling-off period. Cooling-Off: 24 hours to 6 weeks. Self-Exclusion: 6 months to 5 years. This feature is free and takes effect immediately.
Was this answer helpful?

Responsible Set your daily, weekly, or monthly deposit limits from Profile > Responsible Gaming > Limits. Limit reductions take effect immediately; increasing a limit requires a 7-day waiting period.
Was this answer helpful?

Responsible 100kb strictly enforces an 18+ policy. No one under the age of 18 may open an account or place bets. Date of birth is verified at the time of registration.
Was this answer helpful?

Responsible The 100kb support team can connect you with a professional counsellor. Contact us at support@100kb.ws or visit our Responsible Gaming page Read more.
Was this answer helpful?

Responsible Yes, parents can restrict access to 100kb on specific devices. To report suspicious access, contact us at support@100kb.ws.
Was this answer helpful?

VIP Membership

VIP VIP members enjoy: higher withdrawal limits, increased cashback rates, a dedicated account manager, exclusive promotions, and priority support for events. For full details, VIP Page View.
Was this answer helpful?

VIP Earn points by betting. Once you reach a set number of points, you'll automatically advance to the next tier: Bronze > Silver > Gold > Platinum > Diamond.
Was this answer helpful?

VIP Yes, points may expire if your account is inactive. Generally, if no bets are placed for 90 days, your points may be affected. For the latest information, VIP Page View.
Was this answer helpful?

VIP Your VIP tier may be downgraded due to extended inactivity or a breach of terms. Regular betting activity will help you maintain your tier. For full terms, VIP page available.
Was this answer helpful?

Why choose 100kb?

100kb — Bangladesh's ultimate betting experience.

Instant Payment

Deposit instantly with bKash, Nagad & Rocket. Most withdrawals processed within 15 minutes.

100% Secure

SSL encryption, strict age verification & responsible gaming tools — always in place to keep you protected.

24/7 Bangla Support

Our Bangla-speaking support team is always on hand to help with any issue.

Best Odds

Get the market's best odds on cricket, football, tennis, and thousands of other events.

Exciting Bonuses

From a 100% welcome bonus to regular cashback — there's always something waiting for our members.

Smart Mobile App

Bet from any device. Our app is fast, easy to use, and fully available in Bangla.

Still have questions? We're here to help

If you can't find the answer you're looking for in the FAQ, feel free to contact us directly.

Email Support
support@100kb.ws
Response time: within 5 minutes
Live Chat
Available 24/7
Instant Response
App Support
Directly from the app
Fastest

When reaching out to our support team, please provide your registered mobile number and a description of the issue.

Don't have an account yet? Get started today!

Register for free at 100kb and claim your 100% Welcome Bonus. Get started in just 2 minutes.

Free Registration Log in
Download App | Responsible Gaming | VIP
বাংলা